FACTS SIS/Renweb Support
The FACTS SIS SDA Account Managers:
Direct Line: 817-984-0430
Schools may also contact the Customer Support Line at 866-800-6593. From the Main Menu, instead of selecting “Option 1 for Customer Support” select Option 5, “If you know your party’s extension” and then state the name of one of the above account managers – this will ring our phones directly. If we’re on another call or away from our desk, it will drop into our voicemail. Please leave a message with the school’s District Code, name, and a brief explanation of the issue you’re experiencing.
Email is also a great way to contact us regarding issues.
Within FACTS SIS, schools have a way to pull a report^ to show who their Account Manager is and our basic contact information (email/ Customer Support phone number).
- From the Main Menu of the SIS, select Report Manager
- Select the Category of Administration
- Select the report of *Account Manager Contact Information
^ – The Account Manager Report is viewable based on Security Group Rights. Please contact one of us if you or your staff are unable to see the report.
Please Note: The SDA Account Members are not available on our Customer Support Chat System.